Refund and Returns Policy

Updated 25 October 2026.

Free digital downloads

Our companion guides are currently offered at no charge. No payment is collected for these downloads, so no refund is due for an order containing only a free guide.

If you were charged or need help

If your order confirmation shows that you were charged, or if you cannot access a guide you ordered, contact [email protected] with your order number and a description of the issue. Please do not send payment card details by email.

Other products

If a product requiring payment is offered in the future, the applicable purchase and refund terms will be shown before checkout is completed.